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M&G DuraVent, Inc. (“DuraVent”) provides this limited lifetime warranty for all of its products with the exception of Ventinox® (lifetime), and PolyPro® (ten years). Subject to the limitations set forth below,
DuraVent warrants that its products will be free from defects in material or manufacturing, if properly installed, maintained and used. DuraVent products are fully warranted if installed only by a professional installer. This Warranty is transferable from the original homeowner to the buyer of the home. This warranty does not cover normal wear and tear, smoke damage or damage caused by chimney fires, acts of God, or
any product that was: (1) purchased other than from an authorized DuraVent dealer, retailer or distributor; (2) modified or altered; (3) improperly serviced, inspected or cleaned; or (4) subject to negligence or any use not in accordance with the installation instructions included with the product as determined by DuraVent. Installation instructions are available online at www.duravent.com under Support/Literature and through our Customer Service Department 800-835-4429 or customerservice@duravent.com. This limited lifetime warranty applies only to parts manufactured by DuraVent.
DuraVent provides the following warranties for its products: One Hundred Percent (100%) MSRP 15 years from the date of purchase, and Fifty Percent (50%) thereafter, except for the following limitations on: all Termination Caps and DuraBlack® are warranted at One Hundred Percent (100%) for five years.
All warranty obligations of DuraVent shall be limited to repair or replacement of the defective product pursuant to the terms and conditions applicable to each product line. These remedies shall constitute DuraVent’s sole obligation and sole remedy under this warranty. This warranty provides no cash surrender value. The terms and conditions of this warranty may not be modified, altered or waived by any action, inaction or
representation, whether oral or in writing, except upon the express, written authority of an executive officer of DuraVent.
Corn, bio-fuels, driftwood or other wood containing salt, preservative-treated lumber, plastic and household trash or garbage, or wood pellets containing such materials must not be burned in the appliance or fireplace.
In case of a chimney fire, the chimney must be inspected and approved by a certified Chimney Sweep before reuse. After each annual inspection, maintenance, and cleaning, the certified Chimney Sweep must fill out and date
the appropriate section of the warranty card provided with the chimney liner.
LIMITATIONS ON INTERNET SALES: Notwithstanding any other terms or conditions of this Limited Lifetime Warranty, DuraVent provides no warranty for the following specific products if such products are not installed by a
qualified professional installer: DuraTech®, DuraPlus HTC®, DuraChimney® II, PelletVent Pro®, DirectVent Pro®, FasNSeal®, FasNSeal® W2, FasNSeal® Flex, and PolyPro®, and M&G DuraVent’s relining products including DuraLiner®,
DuraFlex® (SW, Pro, 316, 304), and Ventinox®. For purposes of this warranty, a trained professional installer is defined as one of the following: licensed contractors with prior chimney installation experience, CSIA
Certified Chimney Sweeps, NFI Certified Specialists, or WETT Certified Professionals.
Any M&G DuraVent product sol by a non-approved webstie will not be warranted.
Any customer that has bought product from a non-approved webstie will not be given technical assistance or support from M&G DuraVent.
DuraVent must be notified and given the opportunity to inspect defective product prior to replacement under the terms of this limited lifetime warranty. All warranty claims must be submitted with proof of purchase. Labor
and installation costs are not covered under this warranty. To obtain warranty service contact: DuraVent Warranty Service, 877 Cotting Ct., Vacaville CA 95688, or call 800-835-4429.
WHERE LAWFUL, DURAVENT DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL DURAVENT BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OR DIRECT OR INDIRECT LOSS OF ANY KIND, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE AND PERSONAL INJURY. DURAVENT’S ENTIRE LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
NFI Certified Technicians – By investing in our team, we’re investing in your home.
At Woodland Direct, we house the largest NFI certified staff in the country, including several with the respected Master Hearth Professional designation. By investing time and resources into the education of our specialists, the level of assistance we can provide is second to none.
Why is NFI certification important for you?
The National Fireplace Institute (NFI) exists to provide standards and credentials to hearth industry professionals. This certification process involves an exam to test the practical knowledge these professionals need in order to fully comprehend hearth products and their venting systems. Some of this crucial knowledge includes combustion, fuel delivery, and draft and ventilation principles for your fireplace.
These certifications are based upon fuel type, which includes gas, wood-burning, and pellet fuels. Upon completing all three NFI certifications, the individual is given the title, Master Hearth Professional – the industry’s most prestigious certification.
Safety you can count on.
Your safety is our priority. Because of the credentials set by the NFI, our certified technicians have a keen understanding of public safety. We understand that many of the products we sell at Woodland Direct involve flame, heat, venting and combustion, and consequently, need the proper attention for their planning, purchase, and installation. Our NFI certified technicians have the comprehensive knowledge and industry experience that guarantees your safety is not only understood, but championed for!
We’ll walk with you through every step of the process.
When dealing with complex purchases like chimney systems or gas logs, you want to be assured that you can call and talk to product experts you can trust. Each of our NFI certified technicians are happy to advise, whether you’re just contemplating a purchase or have questions about your sale. At Woodland Direct, we also make sure that our certified technicians receive regular manufacturer trainings, so that you can be confident they’re current in both industry and product standards.
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At Woodland Direct, we’re dedicated to matching homeowners with the best that the industry has to offer. Over the past thirty years, we’ve assembled the largest team of NFI-certified specialists in the country, developed exclusive products with industry leading manufacturers, and cultivated partnerships with small business entrepreneurs—and we’ve done it for a reason. The way we see it, we aren’t just selling products. We’re building relationships.
Each day, our team is invested in discovering a better way of living—and that means exceeding expectations. Ours is a vision founded on integrity, honesty, and real-life experience—which is why our team of NFI Certified Technicians is made up of active firemen, contractors, licensed builders, and hearth professionals. We go a step further because we’re passionate about what we do; we use the products we sell, we perform in-service training, and we collaborate with manufacturers on a week-to-week basis. We even warehouse many of our items for next-day delivery, and guarantee our offerings with a no-hassle return policy, for a peace of mind you can trust.
Better than anyone, we understand that you can’t afford to take chances with your home—and with us, you don’t have to. You’ll find access on our web store to nothing less than the products we firmly believe in, as well as a vast knowledge base to help you take advantage of their full potential. From residential to commercial developments, we’ll be there to help you plan your project, choose the right products, and support you when the sale is done. At the end of the day, we’re setting our sights on the future. Because we aren’t just building a business—we’re building relationships. And ours is a difference you can trust.
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Woodland Direct Shipping – Handled with care from our doors to yours
Personal care, fast shipping, and low rates!
At Woodland Direct, we want to make your online shopping experience as seamless as possible – one that includes great communication with our team, quick shipping, and low expenses. That’s why we’ve made certain measures to ensure that your items make it home on time and in one piece.
One way that we do this is through our warehouse program. We’ve hand-selected a number of products to keep on-site, guaranteeing that they’ll receive proper care, quality packaging, and a safe delivery. We also have a fast turnaround time; everything in our warehouse is sent out within 48 hours, whether it weighs a quarter of a pound or 600 pounds.
We’re also committed to providing cost-cutting perks to our customers. Woodland Direct offers complimentary shipping on all items over $99 and all freight products shipped on a standard pallet. In order to further assist you with such orders, we also offer a complimentary liftgate service to the vast majority of our standard pallet items.
What to expect from Woodland Direct
When you shop with Woodland Direct, you can trust that your experience will be simple and hassle free, no matter which shipping method your package is transported by.
Ground Shipments
All standard ground shipments are transported by way of FedEx or UPS. Because we are committed to fast shipping and use reliable carriers, the majority of our products are delivered six days a week.
Standard Freight
The majority of freight products ship on standard pallets. Your item may be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. However, some are light but fragile, and require extra care in handling.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out.
Our complimentary liftgate service is available for many of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver.
Oversized Item
When purchasing an extra-large freight item that exceeds liftgate limitations, you’ll need to contact an outside service organization to rent a forklift. If you have any questions regarding the delivery of your product, the members of our team will be happy to guide you through the process.
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developed exclusive products with industry leading manufacturers, and cultivated partnerships with small business entrepreneurs—and we’ve done it for a reason. The way we see it, we aren’t just selling products. We’re building relationships.
