Escea ST900 Indoor Gas Fireplace Reflective Side Panels
Escea ST900 Indoor Gas Fireplace Reflective Side Panels
MANUFACTURER LIMITED WARRANTY:
Provided that the Product is installed as per The Manufacturer's Installation Manual and the step by step warranty procedure has been followed as per instructions issued by The Manufacturer, (documented in the Dealer Manual), and the product is operated and maintained in accordance with The Manufacturer operating and maintenance instructions, then for the first period of twelve (12) months from the date of purchase The Manufacturer will pay to the dealer who sold the appliance, a pre-determined sum to repair or replace any part of the Product that is deemed by the Manufacturer to be faulty. For the second period of twelve (12) months from the date of purchase the Manufacturer will supply replacement parts only, without charge.
Parts and Labor for the first twelve (12) months:
a) The Manufacturer, at its sole discretion and through its dealer, may modify, adjust, repair, or replace the faulty products. The warranty period on parts and labor shall be for twelve (12) months from the date of purchase.
b) Pre-determined labor costs will only be reimbursed when The Manufacturer specified procedure has been followed, and The Manufacturer has authorized service work before it was carried out.
Parts Only for the second twelve (12) months:
a) The Manufacturer, at its sole discretion, will provide replacement parts to its dealer for the benefit of an end user. Faulty parts MUST be returned to the Manufacturer. The parts only warranty period shall be for twelve (12) months and will commence twelve (12) months after the acceptance date of the Products by the Manufacter's retailer.
General Terms and Exclusions:
1. All repairs made within the Limited Warranty period shall be covered by this Limited Warranty for a period of three (3) months from the date of completion of the repair, or for the remainder of the overall Limited Warranty period, whichever is the longer.
2. If the buyer or any other party modifies any part of the product within the Limited Warranty period without the prior written consent of the Manufacturer then the Limited Warranty shall be void. The Manufacturer may, at its sole discretion, decide that the Limited Warranty is void in relation to any part of the product, which has been modified.
3. The Manufacturer must be notified of all claims under this Limited Warranty as soon as possible, but in any event not later than two (2) weeks of the claimant becoming aware of the circumstance giving rise to the claims.
4. No Manufacturer Distributor, retailer, employee or other third party is authorized to make any modification, extension, or addition to this Limited Warranty, whether verbal or written.
5. The Manufacturer reserves the right to discontinue products or make substitutions, in such event, the buyer may receive a substitute product or a cash refund at the Manufacturer's sole discretion, if a replacement for the product covered by this Limited Warranty is no longer available.
6. The Manufacturer is not responsible for damage arising from failure to follow instructions for the product's installation,maintenance and permitted and proper use. The Limited Warranty does not cover damage caused by use with non-manufacturer products or damage caused by accident, abuse, misuse, weather, fire, flood, earthquake or other external causes. Products where a manufacturer serial number has been removed or defaced or damage caused by incorrect fuel type or flueing are also not covered. Cosmetic damage, including but not limited to paint blemishes, scratches, non structural surface rust, water damage and normal fair wear and tear are not covered as well. Gas Fireplaces require annual service, problems caused by not having this service done such as (but not limited to) dust and debris build up, flat batteries, insects present in burners, incorrect gas pressure and worn thermocouples are also not covered under this warrantee.
LIMITATION OF REMEDIES:
TO THE EXTENT PERMITTED BY LAW:
This limited warranty, and the remedies set forth above, are exclusive and in lieu of all other warranties, remedies and conditions, whether verbal or written, statutory, express or implied. The Manufacturer specifically disclaims any and all statutory or implied warranties and conditions, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against latent defects. Except as provided herein, The Manufacturer is not responsible for direct, special, incidental or consequential loss or damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to the loss of any of the following: use; revenue; actual or anticipated profits (including loss of profits on contracts); use of money; anticipated savings; business; opportunity; goodwill; reputation; any or indirect or consequential loss or damage howsoever caused including the replacement or equipment and property. Some states in Canada and in some States in the United States do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to buyer.
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NFI Certified Technicians – By investing in our team, we’re investing in your home.
At Woodland Direct, we house the largest NFI certified staff in the country, including several with the respected Master Hearth Professional designation. By investing time and resources into the education of our specialists, the level of assistance we can provide is second to none.
Why is NFI certification important for you?
The National Fireplace Institute (NFI) exists to provide standards and credentials to hearth industry professionals. This certification process involves an exam to test the practical knowledge these professionals need in order to fully comprehend hearth products and their venting systems. Some of this crucial knowledge includes combustion, fuel delivery, and draft and ventilation principles for your fireplace.
These certifications are based upon fuel type, which includes gas, wood-burning, and pellet fuels. Upon completing all three NFI certifications, the individual is given the title, Master Hearth Professional – the industry’s most prestigious certification.
Safety you can count on.
Your safety is our priority. Because of the credentials set by the NFI, our certified technicians have a keen understanding of public safety. We understand that many of the products we sell at Woodland Direct involve flame, heat, venting and combustion, and consequently, need the proper attention for their planning, purchase, and installation. Our NFI certified technicians have the comprehensive knowledge and industry experience that guarantees your safety is not only understood, but championed for!
We’ll walk with you through every step of the process.
When dealing with complex purchases like chimney systems or gas logs, you want to be assured that you can call and talk to product experts you can trust. Each of our NFI certified technicians are happy to advise, whether you’re just contemplating a purchase or have questions about your sale. At Woodland Direct, we also make sure that our certified technicians receive regular manufacturer trainings, so that you can be confident they’re current in both industry and product standards.
At Woodland Direct, we’re dedicated to matching homeowners with the best that the industry has to offer. Over the past thirty years, we’ve assembled the largest team of NFI-certified specialists in the country, developed exclusive products with industry leading manufacturers, and cultivated partnerships with small business entrepreneurs—and we’ve done it for a reason. The way we see it, we aren’t just selling products. We’re building relationships.
Each day, our team is invested in discovering a better way of living—and that means exceeding expectations. Ours is a vision founded on integrity, honesty, and real-life experience—which is why our team of NFI Certified Technicians is made up of active firemen, contractors, licensed builders, and hearth professionals. We go a step further because we’re passionate about what we do; we use the products we sell, we perform in-service training, and we collaborate with manufacturers on a week-to-week basis. We even warehouse many of our items for next-day delivery, and guarantee our offerings with a no-hassle return policy, for a peace of mind you can trust.
Better than anyone, we understand that you can’t afford to take chances with your home—and with us, you don’t have to. You’ll find access on our web store to nothing less than the products we firmly believe in, as well as a vast knowledge base to help you take advantage of their full potential. From residential to commercial developments, we’ll be there to help you plan your project, choose the right products, and support you when the sale is done. At the end of the day, we’re setting our sights on the future. Because we aren’t just building a business—we’re building relationships. And ours is a difference you can trust.
Woodland Direct Shipping – Handled with care from our doors to yours
Personal care, fast shipping, and low rates!
At Woodland Direct, we want to make your online shopping experience as seamless as possible – one that includes great communication with our team, quick shipping, and low expenses. That’s why we’ve made certain measures to ensure that your items make it home on time and in one piece.
One way that we do this is through our warehouse program. We’ve hand-selected a number of products to keep on-site, guaranteeing that they’ll receive proper care, quality packaging, and a safe delivery. We also have a fast turnaround time; everything in our warehouse is sent out within 48 hours, whether it weighs a quarter of a pound or 600 pounds.
We’re also committed to providing cost-cutting perks to our customers. Woodland Direct offers complimentary shipping on all items over $99 and all freight products shipped on a standard pallet. In order to further assist you with such orders, we also offer a complimentary liftgate service to the vast majority of our standard pallet items.
What to expect from Woodland Direct
When you shop with Woodland Direct, you can trust that your experience will be simple and hassle free, no matter which shipping method your package is transported by.
All standard ground shipments are transported by way of FedEx or UPS. Because we are committed to fast shipping and use reliable carriers, the majority of our products are delivered six days a week.
The majority of freight products ship on standard pallets. Your item may be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. However, some are light but fragile, and require extra care in handling.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out.
Our complimentary liftgate service is available for many of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver.
When purchasing an extra-large freight item that exceeds liftgate limitations, you’ll need to contact an outside service organization to rent a forklift. If you have any questions regarding the delivery of your product, the members of our team will be happy to guide you through the process.
| Ships Within:
Christmas Shipping Deadlines
LAST DAY TO ORDER (3PM EST)
Although it is our goal to get your products to you by Christmas, delivery dates are estimates, not guarantees. Please allow ample time to receive your order. If it is urgent that you get your order by a specific day, please call and speak with a sales representative at 800-919-1904 to ensure the quickest service possible.
To be considered a business day, orders must be placed by 3:00PM EST. Monday - Friday. Backordered or Out of Stock items may not arrive by Christmas. Please allow additional time for shipments to Alaska, Hawaii, Canada or International Shipments. For items that ship freight, an appointment is necessary for delivery which may alter the delivery date.
If you have any further questions, please call one of our Customer Service Representatives at (800) 919-1904.
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One or more items requires additional input, please see the instructions above marked in red. Total Price:$72.00