100% Secure Ordering

The security of your Personal Information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link www.verisign.com.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Hacker Safe Protection

HACKER SAFE certified sites prevent over 99.9% of hacker crime.
HACKER SAFE sites help protect you from Identity Theft and Credit Card Fraud

This site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

Research conducted at the federally funded research and development center operated by Carnegie Mellon University indicates that sites free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, will prevent over 99.99% of hacker crime.

We Value Your Privacy

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


30 Day Return Policy

Simple Step-by-Step Returns Process

  1. Contact the Customer Service Department to obtain an RA at 1-800-919-1904 - Press 2 or email customerservice@woodlanddirect.com
  2. Return the item(s) using the information on the RA that is emailed to you – be sure to purchase shipping insurance
  3. Email tracking information to customerservice@woodlanddirect.com
  4. Once the item has been delivered, check your email in about 14 business days for a credit or further information

Please note that outlet items and custom items are not eligible for return or exchange for any reason. 

***For more detailed Return Policy information, please see the full return policy***


Backed by 25 years Experience

The principals involved in this business have over 25 years of experience in the fireplace and chimney business. Our goal is to provide our customers with top-quality products at a great price, backed up with experienced customer service. Besides the website we are still actively involved in the sales and installation of fireplace and chimney equipment. So many of these products we are working with on a daily basis. If you have any questions about our fireplace products, chimney products or our service call us at 1-800-919-1904, or email us at sales@woodlanddirect.com.


Free Shipping Over $100

All orders over $100.00 ship free with UPS Ground service to the 48 contiguous States. Orders under $100.00 have a flat $9.99 shipping fee. Orders that contain individual items that are less than $100 will ship free UPS Ground Service provided the entire order totals more than $100. Shipments to Alaska, Hawaii, and Puerto Rico require Next Day Air or Second Day Air, for which there is an additional charge. Certain orders must be shipped via motor freight and would not be included in the free shipping offer. Orders that have multiple items shipped to the same address, will not incur any additional shipping charges. Expedited delivery options are available at checkout for an additional cost. For any questions regarding shipping please call us at 800-919-1904.