Ground Shipping Policy
All orders over $99.00 ship free with Standard Ground service to the 48 contiguous States. Shipping charges for orders under $99.00 will be charged a flat $9.99 shipping fee. Orders that contain individual items that are less than $99.00 will ship free Standard Ground Service provided the entire order totals more than $99.00.  Orders that have multiple items shipped to the same address, will not incur any additional shipping charges. Because our items are frequently shipped from multiple warehouses, we are unable to use any other private or commercial shipping account that is not our own.  We apologize for any inconvenience. 

Expedited delivery options are available at checkout for an additional cost. Expediting shipping only affects the time in transit and not the ships-within time. Shipments to Alaska, Hawaii, and Puerto Rico require shipment by air and are not eligible for free shipping. Shipping will be calculated using real time rates and will be charged to you upon checkout. 

Please note that we are currently unable to ship to PO Boxes or Military (APO/FPO) addresses.  We must have a residential or commercial physical address in order to ship any item.  If a non-physical address is entered we will contact you to obtain a physical address.  If we are unable to do so and the item ships, fees may apply for reshipment.  We apologize for any inconvenience.


Ships-Within (Processing) Time
"Ships-Within Time" is the time needed to receive, process and ship your order after the order is placed and payment information is secured.  To estimate the arrival of your package please consider the ships-within time plus the transit time associated with the method of shipment you selected. Ships-within time may vary on each individual item and is not a guarantee.

As a general rule, Standard Ground Shipping takes between 5-7 business days to arrive after the Ships-Within Time.  It is not uncommon for you to receive each item separately as items often ship from different warehouses.

Please Note: Items will not be delivered on holidays. Expedited shipping is available and can be estimated during the checkout process before you enter your credit card information and give final order approval. Expediting shipping only affects the time in transit and not the ships-within time.  If you have any questions concerning expedited shipping, please contact us at 1-800-919-1904.

Some of our items are “made to order”, the ships-within time may also include the manufacturing time.


Canadian EASY SHIP
The Woodland Direct Canadian EASY SHIP Program makes it quick and simple for Canadian customers to purchase products.  With the Canadian EASY SHIP Program, all Brokerage Fees, Duties and Taxes (when applicable) are charged to you before your receive the item.  The EASY SHIP Program takes the guess work out of purchasing items online from the United States.  All too often, Canadian customers are surprised with additional costs at the time of delivery.  With the EASY SHIP Program, these charges are estimated and paid by you at the time of purchase in the webstore shopping cart. 

Only certain items qualify for the Canadian EASY SHIP Program and they are indicated on the item page by a Canadian Flag Logo.  If you desire to purchase an item that qualifies for the Canadian EASY SHIP Program and an item that does not qualify, you should place two separate orders for the items.  We cannot use multiple shipping methods for one order.  If you attempt to purchase an item that does qualify for the Canadian EASY SHIP Program and an item that does not qualify, the order can still be processed through the webstore but we will split the order into two separate orders before we approve and fulfill the sales order.  For quicker order processing, we ask that you simply place separate orders for items that require different shipping methods.  Brokerage fees, Duties and Taxes are estimated and charged to you upfront.  These charges are estimates only and may cover additional administrative costs.

As always, if you would like help with your order or have any questions, please call our offices at 1.800.919.1904


International Shipping
Many of the products that we carry are available for international shipping but they are not eligible for free shipping. With the exception of Canadian shipments which are calculated at checkout, all international shipping costs have to be calculated manually. Please call us at 800-919-1904 for details and shipping costs. Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Unless your order is eligible and you have elected Canadian EASY SHIP as your method of shipment, shipping costs do not include tax, duty, or brokerage fees which are billed separately and are due on delivery.