The security of your Personal Information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link www.verisign.com.
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
It is our goal to provide you with products that go above and beyond your expectations. All Returns or Exchanges must be arranged through our Customer Service Department. If you are not satisfied with your order, you may return or exchange the product within 30 days of delivery . The product must be in new condition and in the original packaging. Upon receipt and inspection of the product, a credit will be issued for the amount of your purchase. It is the customer’s responsibility to ship the product back to our warehouse. Due to this policy, we strongly suggest that you purchase shipping insurance. In the event that the item is damaged during shipping, we are not required to accept the return or issue a partial or full refund. We will contact you to inform you that the item was damaged so you can file a claim with your shipping company. Once we receive the return, inspect it, and determine it to be in acceptable condition, we will issue a credit. The credit should be visible on your credit card statement within 3-5 days (depending on your credit card company). If you attempt to return an item past 30 days after the date of delivery, the item will be shipped back to you at your cost: if we choose to accept the return, additional fees may apply.
Please review your order carefully before submitting it to ensure all information is correct. Custom orders, due to their uniqueness, cannot be changed, canceled, or returned at any time.
The principals involved in this business have over 25 years of experience in the fireplace and chimney business. Our goal is to provide our customers with top-quality products at a great price, backed up with experienced customer service. Besides the website we are still actively involved in the sales and installation of fireplace and chimney equipment. So many of these products we are working with on a daily basis. If you have any questions about our fireplace products, chimney products or our service call us at 1-800-919-1904, or email us at firstname.lastname@example.org.
All orders over $100.00 ship free with Standard Ground Service to the 48 contiguous States. Orders under $100.00 have a flat $9.00 shipping fee. Orders that contain individual items that are less than $100 will ship free Standard Ground Service provided the entire order totals more than $100. Shipments to Alaska, Hawaii, and Puerto Rico require Next Day Air or Second Day Air, for which there is an additional charge. Certain orders must be shipped via motor freight and would not be included in the free shipping offer. Orders that have multiple items shipped to the same address, will not incur any additional shipping charges. Expedited delivery options are available at checkout for an additional cost. For any questions regarding shipping please call us at 800-919-1904.