All Returns or Exchanges must be arranged through our Customer Service Department!
Our products ship from multiple warehouses, so it is important that you arrange your return with our Customer Service Department to ensure that the products are returned to the proper location. Products shipped back to our warehouses without first contacting our Customer Service Department and receiving an RA# will either be refused, shipped back at the customer’s expense or additional fees will apply.
It is our goal to provide you with products that go above and beyond your expectations. If you are not satisfied with your order, you may return the product within 30 days provided it is not a custom item. The product must be in new condition and in the original packaging. It is the customer’s responsibility to ship the product back to our warehouse. Due to this policy, we strongly suggest that you purchase shipping insurance. In the event that the item is damaged during shipping, we are not required to accept the return or issue a partial or full refund. We will contact you to inform you that the item was damaged so that you can file a claim with your shipping company. Once we receive the return, inspect it, and determine it to be in acceptable condition, we will issue a credit in the original form of payment, less a 20% restocking fee. The credit should be visible on your credit card statement within 3-5 days (depending on your credit card company). If you attempt to return an item past 30 days after the date of delivery or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees may apply.
Please review your order carefully before submitting it to ensure all information is correct. Custom orders, due to their uniqueness, cannot be changed, canceled, or returned at any time.
Return and Exchange Process
Defective or Damaged Merchandise
Please inspect your products thoroughly once you have received them. Hold on to the original packaging until you have determined that the product is satisfactory. In the rare occurrence that a product arrives damaged, or with missing parts, contact our Customer Service Department immediately. You will have three days from the date of delivery to contact us regarding damaged or defective merchandise. After the three-day period, the product cannot be reported as damaged and/or returned.
Freight items must be thoroughly examined at the time of delivery. In the event that the freight item arrives damaged please thoroughly inspect the package for any external or internal damages while the driver is present. If damage has occurred, note the damage on the delivery receipt and refuse the shipment and contact our offices at 1-800-919-1904. Once you have received the package, the shipping company is released from any responsibility for damage and all damage claims will be denied, so it is essential to inspect the package thoroughly.