We rely on an automated process to provide you with the fastest service possible. For this reason, an order can only be cancelled if it is Pending Approval. Otherwise, our usual returns process is available for qualified items. The primary reason for this is that many of the products we carry are shipped directly from the manufacturer. To ensure prompt delivery the order is transmitted to them as soon as possible, making it near impossible to stop the shipment after they have received the order.
Timing is crucial when cancelling an order. If you need to make a cancellation request please call us immediately at 1-800-919-1904 Monday through Friday between the hours of 8:30am - 5:00pm EST. Please understand that due to the high volume of e-mails received, cancellation requests sent via email may not be handled in time for your order to be cancelled. Therefore, we highly recommend that you call and speak with a Customer Service Representative to cancel your order.
No changes can be made to orders once they have been submitted and approved, but we would be happy to enter an additional order for you.
Please Note: Items whose 'Item Availability' are marked 'Custom' or 'Made to Order' cannot be changed, canceled, or returned at any time.