Policies and Information > 
Outdoor Products:
  • Fire Pits
  • Gas Fire Pit Burners
  • Outdoor Fireplaces
  • BBQ Grills
  • Outdoor Kitchens
  • Patio Heaters
  • Outdoor Firewood Racks
  • Outdoor Pizza Ovens

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Fireplace Products:
  • Gas & Wood Fireplaces
  • Gas Logs
  • Fireplace Doors
  • Fireplace Screens
  • Fireplace Tools
  • Fireplace Grates
  • Firewood Racks
  • Fireplace Inserts
  • Electric Fireplaces
  • Fireplace Blowers & Fans

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Chimney Products:
  • Chimney Caps & Dampers
  • Chimney Pipe
  • Black Stove Pipe
  • Chimney Liners
  • Chimney Pots
  • Chimney Fans

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Wood Stove Products:
  • Wood Stoves
  • Wood Stove Inserts
  • Gas Stoves
  • Wood Cook Stoves
  • Wood Stove Fans

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Office Hours

Technical Sales Specialists:

Monday: 9:00 am to 9:00 pm Eastern

Tuesday - Friday: 8:30 am to 9:00 pm Eastern

Saturday: 8:30 am to 7:00 pm Eastern


Toll Free: (800) 919-1904

Please note that in-office consultations are by appointment only

Customer Service:

Monday: 9:00 am to 5:00 pm Eastern

Tuesday - Saturday: 8:30 am to 5:00 pm Eastern


Toll Free: (877) 919-1904



To ensure that we give you the best client service, we record and monitor all communications with us via telephone, email, chat, our site, etc.