Flamecraft Warranty

The manufacturer warranties all valve kits and remote controls against manufacturing defects that prevents safe and correct function of the valve and/or remote control, for a period of 5 years from date of original customer purchase. Warranty coverage is limited to 1 year for defective AA, AAA, & D cell batteries. Cold rolled steel Manual Fire Pit Kits and Fire Rings are warranted for 1 year. Stainless Steel Fire Rings and Manual Fire Pits are warranted for 3 years. Complete Fire Pits are warranted for 3 years on parts and in-house (manufacturer) labor. This warranty will apply only to claims presented to us by our original customer. The defective product must be shipped back to the manufacturer with a Return Merchandise Authorization(RMA) issued by the manufacturer for that specific product and any additional information for the nature of the defect or warranty claim. If supporting documentation is needed to establish the purchaser or purchase date, a copy of the original purchase invoice may be requested by the manufacturer. RMAs are only valid for 30 days from the date of issue by the manufacturer.

The warranty does not cover items that have been damaged by overheating, modification, abuse or improper storage, installation or maintenance. The 3 year labor customer reimbursement warranty allowance (up to $25.00) is limited to the product warranty period. Warranty period commences from date of original sale/shipment from the Manufacturer. The warranty excludes claims for consequential, indirect-collateral expenses arising from product defects or warranty recovery.

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