This item ships free via tractor trailer in the US (lower 48). Our free freight option is limited to curbside delivery. The driver and truck must have reasonable access to the end of your driveway
If free lift gate is noted on your order, the driver will take your delivery off the truck for you, but you will be responsible for bringing it where it needs to be put on your property. For products that exceed lift gate requirements, you will need to make arrangements for the item(s) to be lifted off the truck. These specialty items will not be noted as free lift gate on your order.
The shipping company will contact you ahead of time to schedule delivery. An adult must be home at time of delivery. Please provide a convenient phone number at the time of check out in order to ensure prompt delivery of your order. Missing your designated appointment could result in a re-delivery fee.
Once your order is off the truck, the driver will give you time to inspect your package. You are responsible to check the exterior packaging. If there is visible damage to the outside crate, box, or product you will need to note the damage on the Proof of Delivery (POD) that the driver will give to you to sign. If you sign for the delivery without noting visible damage, the shipping company is released from any responsibility for damage.
- You must be present at time of delivery.
- Please thoroughly inspect the package while the driver is present for any external damages. If damage has occurred, note the damage on the Proof of Delivery and contact our Customer Service Department at 1-800-919-1904 ext. 2.
- Allow 5-7 Days for delivery.
If you have any questions, please call our offices at 1-800-919-1904.
Many of the products that we carry are available for international shipping but they are not eligible for free shipping. With the exception of Canadian shipments which are calculated at checkout, all international shipping costs have to be calculated manually. Please call us at 800-919-1904 for details and shipping costs. Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Unless your order is eligible and you have elected Canadian EASY SHIP as your method of shipment, shipping costs do not include tax, duty, or brokerage fees which are billed separately and are due on delivery.
As always, if you would like help with your order or have any questions, please call our offices at 1.800.919.1904
"Ships-Within" (Processing) Time
"Processing Time" is the time needed to receive, process and ship your order. Delivery time varies on each individual item, to estimate the arrival of your package please consider the processing time and the method of shipment you selected. Please note that because some of our items are “made to order”, the processing time may also include the manufacturing time. As a general rule, Standard Ground Shipping takes between 5-7 business days to arrive after the order is placed and payment information is secured. It is not uncommon for you to receive each item separately as items often ship from different warehouses.
Please Note: Items will not be delivered on holidays. Expedited shipping is available and can be estimated during the checkout process before you enter your credit card information and give final order approval. If you have any questions concerning expedited shipping, please contact us at 1-800-919-1904.