Louisiana Grills and Smokers include a (3) year limited warranty on all electrical parts, and a (5) year limited warranty against defects and workmanship on all steel parts (excluding the burn grate). Warranty is applicable to original owners only from the date of sale. There is no specific warranty for paint, powder coat, burn grate, grill cover, gaskets or against damage caused from corrosion.
Conditions of Limited Warranty
During the term of the limited warranty, the manufacturer’s obligation shall be limited to furnishing a replacement for covered, failed components, F.O.B. point of shipment as long as it is within the warranty period. The manufacturer will not charge for repair or replacement for parts returned, and freight prepaid. If part(s) are found to be defective upon examination, the manufacturer shall not be liable for transportation charges, labor costs, or export duties, except as provided in these warranty conditions. Repair or replacement of parts in the manner and for the period of time stipulated hereunder shall constitute the fulfillment of all direct and derivate liabilities and obligations from the manufacturer to you.
Warranty coverage begins the date of purchase. A copy of the original bill of sale is required to validate the warranty.
Repair or replacement of any Grill and Country Smoker part(s) does not extend the limited warranty beyond the five (5) year or three (3) year warranty period. Pouring of liquids on your grill flame will void this warranty.
In the making of Louisiana Grills & Country Smokers every precaution is taken to utilize materials that retard rust by using high-temperature paint or powder coat, where advisable. Even with these safeguards, the protective coatings can be compromised by various substances and conditions beyond the manufacturer’s control. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect paint and metal coatings. For these reasons, the limited warranties DO NOT COVER RUST OR OXIDIZATION, unless there is loss of structural integrity to the grill component. Should any of the above occur, kindly refer to you Instruction Manual’s maintenance section for paint finish protection. The manufacturer recommends that you purchase a full length protective cover to protect your grill when not in use. The warranties set forth in this document are based on normal domestic use. Service of Grills and Country Smokers used in commercial applications are not covered under either the 3 or 5 year limited warranty.
Exceptions to the Limited Warranty
There is no written or implied performance warranty on Grills and Country Smoker appliances, as the manufacturer has no control over the installation, operations, cleaning, maintenance or the type of fuel burned. The limited warranty will not apply nor will the manufacturer assume responsibility if your appliance has not been installed, operated, cleaned and maintained in strict accordance with the manufacturer's instructions. Burning other than quality wood pellets may void the warranty. The warranty does not cover damage or breakage due to misuse, improper handling or modifications. NEITHER THE MANUFACTURER, NOR THE SUPPLIERS TO THE PURCHASER, ACCEPTS RESPONSIBILITY, LEGAL OR OTHERWISE, FOR THE INCIDENTAL OR CONSEQUENTIAL DAMAGE TO THE PROPERTY OR PERSONS RESULTING FROM THE USE OF THIS PRODUCT. ANY WARRANTY IMPLIED BY LAW, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANT-ABILITY OR FITNESS, SHALL BE LIMITED TO ONE (1) YEAR FROM THE DATE OF ORIGINAL PURCHASE. WHETHER A CLAIM IS MADE AGAINST THE MANUFACTURER BASED ON THE BREACH OF THIS WARRANTY OR ANY OTHER TYPE OF WARRANTY EXPRESSED OR IMPLIED BY LAW, MANUFAC-TURER SHALL IN NO EVENT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR OTHER DAMAGES OF ANY NATURE WHATSOEVER IN EXCESS OF THE ORIGINAL PURCHASE PRICE OF THIS PRODUCT. ALL WARRANTIES BY MANUFACTURER ARE SET FORTH HEREIN AND NO CLAIM SHALL BE MADE AGAINST MANUFACTURER ON ANY ORAL WARRANTY OR REPRESENTATION.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of implied warranties, so the limitations or exclusions set forth in this limited warranty may not apply to you. This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state. The limited warranties for 5 (five) years or 3 (three) years are in lieu of all other warranties expressed or implied, at law or otherwise, and the manufacturer does not authorize any person or representative to assume for the manufacturer any obligation or liability in connection with the sale of the wood pellet grill. This means that no warranties, either expressed or implied, are extended to persons who purchase the product from anyone other than the manufacturer or an authorized Louisiana Grills Dealer.
Procedures for Warranty Service
Call your nearest Louisiana Grill and Country Smoker dealer for repair or replacement of your “in-warranty” parts.
Be prepared to furnish the following information:
Copy of the bill of sale
Purchaser’s name, model and serial number of grill and date of purchase
An accurate description of the problem
SERIAL NUMBER AND MODEL NUMBER
YOUR SERIAL NUMBER AND THE MODEL NUMBER OF YOUR “COUNTRY SMOKER” CAN BE FOUND ON THE INSIDE OF YOUR HOPPER LID. BE SURE TO RECORD THESE IN THE SPACE PROVIDED BELOW TO AID YOU IF THEY GET DAMAGED OR LOST. STAPLE YOUR ORIGINAL BILL OF SALE TO THIS PAGE AS WELL TO ENSURE YOU DO NOT LOSE IT!