About Us

Items: 0 Total: $0.00

Product Search

Index:

About Us

Built Upon 25 Years of Experience and Generations of Quality

Woodland Direct is one of the largest e-commerce companies focused on the Fireplace & Chimney supply industry. Our founders have come from a Fireplace & Chimney background that reaches back to over 25 years of knowledge and experience. With a clear vision of the future they founded WoodlandDirect.com which offers a wide variety of Fireplace, Chimney and Outdoor products to homeowners across the world. To keep up with ever changing products and requests from customers we consistently add product to our offering. Our goal is to provide the highest level of customer service, expert salesmanship and overall satisfaction to our customers. Simply visit WoodlandDirect.com, or place a phone call to speak to a member of our team of experts, and you'll see why no one comes close to Woodland Direct. No other company on the Internet can offer the same line of quality products at such low prices with the same personal level of friendly, professional advice. Woodland Direct is your fireplace, chimney, and outdoor connection.

Authorized Online Retailer

Woodland Direct is an authorized dealer for over 60 different manufacturers in the Fireplace and Chimney industry, and we stand one hundred percent behind our products. Our customers love our free shipping on orders over $100.00, our no-hassle return process, and our outstanding customer care team.

Hours of Operation

Our easily navigable, award-winning web-site is accessible 24 hours a day, 7 days a week. Our sales and customer service specialists are available Monday through Friday from 9a.m. - 8pm., and from 10 a.m. to 5 p.m. on Saturday. (EST) Don't expect a recording, our team is here to help you, in person, every time you call. Should you need to leave a message; a customer service representative will call you back promptly.

Extraordinary Customer Care

Woodland Direct offers its customers the patented Customer Care Case Program, which ensures that each issue is handled promptly and to the complete satisfaction of the customer. By allowing the customer to create a Care Case online, 24 hours a day, this program gives you access to Woodland Direct when it is convenient for you. One of our team members will contact you at the earliest availability to resolve your concern, answer your question, or provide you with a quote. No Hidden Charges and Great Shipping Rates There is no sales tax on any order placed by a non-Michigan resident. In addition, Woodland Direct has eliminated the hidden shipping charges at checkout. All orders over $100.00 ship free with UPS Ground service to the 48 contiguous States. Orders under $100.00 have a flat $9.00 shipping fee. ** Certain oversized items must ship via freight. All freight charges will be confirmed with the customer prior to payment.

Guaranteed Security and Privacy

Our customers shop with confidence at Woodland Direct. We are approved by the Better Business Bureau Online and fully affiliated with the Hearth, Patio, and Barbecue Association of America (HPBA). The HACKER SAFE certification mark means that our web site has reduced its vulnerability to hackers by more than 99.99% and meets the highest government and industry security standards. In addition, your purchases are fully protected by a Verisign SSL certificate, information exchanged with any address beginning with "https" is encrypted before transmission. Finally, our strict privacy policy follows industry best practices for dealing with personal information.