The Woodland Direct Difference

The Woodland Direct Difference

Years of ExperienceYears of Experience and Expertise

Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Our founders have come from a Fireplace & Chimney background that reaches back to over 25 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States, Canada, and the world. To keep up with ever changing products and requests from customers Woodland Direct consistently adds new learning content and innovative products to our catalog. Our goal is to provide the highest level of customer service, unsurpassed salesmanship and complete satisfaction to our customers.

Simply visit WoodlandDirect.com, or place a phone call to speak to a member of our team of NFI certified experts, and you'll see why no one comes close to Woodland Direct. No other company on the Internet can offer the same lines of quality products, at such low prices, with the same personal, friendly, and professional advice. Buy from us and you will see why Woodland Direct is your fireplace, chimney, and outdoor connection.

Customer ServiceExtraordinary Customer Care

Woodland Direct offers its customers the Customer Care Case Program, which ensures that each issue is handled promptly and to the complete satisfaction of the customer. By allowing the customer to create a Care Case online, 24 hours a day, this program gives you access to Woodland Direct when it is convenient for you. One of our team members will contact you at the earliest availability to answer your question or concern. We have no hidden charges and there is no sales tax on any order placed by a non-Michigan resident. All orders over $99 ship free with FEDEX Ground service to the 48 contiguous States. Orders under $99 have a flat $9.99 shipping fee. Certain over-sized items must ship via freight. All freight shipments must be confirmed by the customer prior to delivery and must be inspected thoroughly before the delivery is accepted.

Hours of OperationHours of Operation

Our easily navigable, award-winning web-site is accessible 24 hours a day, 7 days a week. Our sales and customer service specialists are available Monday 9 am - 9 pm and Tuesday through Saturday from 8:30 am - 9 pm (EST). Don't expect a recording, our team is here to help you, in person, every time you call. Should you need to leave a message; a customer service representative will call you back promptly.

Security and PrivacyGuaranteed Security and Privacy

Our customers shop with confidence at Woodland Direct. We are approved by the Better Business Bureau and are fully affiliated with the Hearth, Patio, and Barbecue Association of America (HPBA). Every member of our technical sales team is required to be NFI certified in both wood and gas burning applications. The McAfee Secure certification mark means that our web site has reduced its vulnerability to hackers by more than 99.99% and meets the highest government and industry security standards. In addition, your purchases are fully protected by a Verisign SSL certificate, information exchanged with any address beginning with "https" is encrypted before transmission. Finally, our strict privacy policy follows industry best practices for dealing with personal information. With Woodland Direct your shopping experience will be satisfying and secure.

Online RetailerAuthorized Online Retailer

Woodland Direct is an authorized dealer for over 250 different manufacturers in the Fireplace, Chimney, Wood Stove, and Outdoor Living industries. We stand 100 percent behind our products. Our customers love our free shipping on orders over $99, our no-hassle return process, and our outstanding customer care team.

NFI Certified Sales GroupNFI Certified Sales Team

WoodlandDirect has invested time and resources in developing a high skilled technical sales team. These members of our team have shown themselves exceptionally skilled in helping our customers plan, order, and install many complex products. By gaining their certification from the National Fireplace Institute these team members have the credentials to back up their recommendations.

Unlike any other retailer, WoodlandDirect strives to provide you not only with quality products but with a support staff that helps you take your projects from start to finish. Our Technical Sales Team has the training and the experience to help you complete your projects.