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All components are warranted for a period of 90 days after date of purchase by the original owner against defects in materials and workmanship under normal use. This warranty does NOT cover normal wear and weathering, assembly and/or maintenance OR use in a commercial application. At the Manufacturer's sole discretion, products under warranty will be repaired and/or replaced at no charge to the customer. Any returns sent back must be sent via prepaid freight and in the original retail packaging.
Proof of purchase will be required before warranty service is rendered. The sales receipt is the only valid proof of purchase. Failures and/or damage which result from accident, negligence, misuse, abuse, neglect, mishandling, alteration or modification, failure to maintain, improper assembly or maintenance, service by unauthorized agency or use of unauthorized components or damage that is attributable to acts of God are NOT covered.
NFI Certified Technicians – By investing in our team, we’re investing in your home.
At Woodland Direct, we house the largest NFI certified staff in the country, including several with the respected Master Hearth Professional designation. By investing time and resources into the education of our specialists, the level of assistance we can provide is second to none.
Why is NFI certification important for you?
The National Fireplace Institute (NFI) exists to provide standards and credentials to hearth industry professionals. This certification process involves an exam to test the practical knowledge these professionals need in order to fully comprehend hearth products and their venting systems. Some of this crucial knowledge includes combustion, fuel delivery, and draft and ventilation principles for your fireplace.
These certifications are based upon fuel type, which includes gas, wood-burning, and pellet fuels. Upon completing all three NFI certifications, the individual is given the title, Master Hearth Professional – the industry’s most prestigious certification.
Safety you can count on.
Your safety is our priority. Because of the credentials set by the NFI, our certified technicians have a keen understanding of public safety. We understand that many of the products we sell at Woodland Direct involve flame, heat, venting and combustion, and consequently, need the proper attention for their planning, purchase, and installation. Our NFI certified technicians have the comprehensive knowledge and industry experience that guarantees your safety is not only understood, but championed for!
We’ll walk with you through every step of the process.
When dealing with complex purchases like chimney systems or gas logs, you want to be assured that you can call and talk to product experts you can trust. Each of our NFI certified technicians are happy to advise, whether you’re just contemplating a purchase or have questions about your sale. At Woodland Direct, we also make sure that our certified technicians receive regular manufacturer trainings, so that you can be confident they’re current in both industry and product standards.
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At Woodland Direct, we’re dedicated to matching homeowners with the best that the industry has to offer. Over the past thirty years, we’ve assembled the largest team of NFI-certified specialists in the country, developed exclusive products with industry leading manufacturers, and cultivated partnerships with small business entrepreneurs—and we’ve done it for a reason. The way we see it, we aren’t just selling products. We’re building relationships.
Each day, our team is invested in discovering a better way of living—and that means exceeding expectations. Ours is a vision founded on integrity, honesty, and real-life experience—which is why our team of NFI Certified Technicians is made up of active firemen, contractors, licensed builders, and hearth professionals. We go a step further because we’re passionate about what we do; we use the products we sell, we perform in-service training, and we collaborate with manufacturers on a week-to-week basis. We even warehouse many of our items for next-day delivery, and guarantee our offerings with a no-hassle return policy, for a peace of mind you can trust.
Better than anyone, we understand that you can’t afford to take chances with your home—and with us, you don’t have to. You’ll find access on our web store to nothing less than the products we firmly believe in, as well as a vast knowledge base to help you take advantage of their full potential. From residential to commercial developments, we’ll be there to help you plan your project, choose the right products, and support you when the sale is done. At the end of the day, we’re setting our sights on the future. Because we aren’t just building a business—we’re building relationships. And ours is a difference you can trust.
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Woodland Direct Shipping – Handled with care from our doors to yours
Personal care, fast shipping, and low rates!
At Woodland Direct, we want to make your online shopping experience as seamless as possible – one that includes great communication with our team, quick shipping, and low expenses. That’s why we’ve made certain measures to ensure that your items make it home on time and in one piece.
One way that we do this is through our warehouse program. We’ve hand-selected a number of products to keep on-site, guaranteeing that they’ll receive proper care, quality packaging, and a safe delivery. We also have a fast turnaround time; everything in our warehouse is sent out within 48 hours, whether it weighs a quarter of a pound or 600 pounds.
We’re also committed to providing cost-cutting perks to our customers. Woodland Direct offers complimentary shipping on all items over $99 and all freight products shipped on a standard pallet. In order to further assist you with such orders, we also offer a complimentary liftgate service to the vast majority of our standard pallet items.
What to expect from Woodland Direct
When you shop with Woodland Direct, you can trust that your experience will be simple and hassle free, no matter which shipping method your package is transported by.
Ground Shipments
All standard ground shipments are transported by way of FedEx or UPS. Because we are committed to fast shipping and use reliable carriers, the majority of our products are delivered six days a week.
Standard Freight
The majority of freight products ship on standard pallets. Your item may be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. However, some are light but fragile, and require extra care in handling.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out.
Our complimentary liftgate service is available for many of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver.
Oversized Item
When purchasing an extra-large freight item that exceeds liftgate limitations, you’ll need to contact an outside service organization to rent a forklift. If you have any questions regarding the delivery of your product, the members of our team will be happy to guide you through the process.
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developed exclusive products with industry leading manufacturers, and cultivated partnerships with small business entrepreneurs—and we’ve done it for a reason. The way we see it, we aren’t just selling products. We’re building relationships.
