Cartwright Mission Oak/Faux Slate Electric Fireplace

Limited One (1) year warranty -- This warranty applies to only those items purchased in original factory-sealed cartons. This warranty is intended to cover defects in manufacturing and does not apply to any defects caused by negligence, misuse, accidental damage, or improper assembly. Glass and mirrors are excluded from this warranty. It is only valid for the original purchaser. Original store receipt showing the purchase date, purchase price and place of purchase must be provided as proof of purchase to validate the warranty.

In the unlikely event that a part or a product proves to be defective in material or workmanship, please promptly send written notification and the original receipt (photo copy is not acceptable), with the Model number and a clear photo of the unit showing the problem and a full explanation to the manufacturer. After verification of claim, the manufacturer will repair or replace any defective product or missing part. If the defective item must be returned in whole or in part, we will send written authorization and a pre-addressed shipping label for the return of any defective product or part. No returns will be accepted without prior written authorization and our special label. This guarantee applies under conditions of reasonable use, and does not extend to cosmetic damage caused by acts of God, accidents, misuse, abuse or neglect. Liability for incidental or consequential damages is excluded to the maximum extent permitted by law.