FIVE-YEAR LIMITED WARRANTY
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Faber e-MatriX fireplace. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska.
This limited warranty applies to the original purchaser of the product and is fully transferable to subsequent owners. This warranty should remain with the Faber e-MatriX fireplace so that subsequent owners will have access to this information. The information below must be presented along with the proof of purchase should any future warranty service be required.
Owner’s Name:
Address of Installation:
(Number/Street/City/State/Prov/Zip/Postal)
Model Number:
Serial Number:
Purchase Date:
Place of Purchase:
Products excluded from this limited warranty
The fireplace is only covered for transportation to the end user and will not be covered if damage occurs during normal operation and/or maintenance.
Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, Provinces, or Territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose). The entire risk as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products covered by this limited warranty have been tested and inspected prior to shipment. Subject to the provisions of this warranty, Glen Dimplex Americas warrants such products to be free from defects in material and workmanship for a period of 5 years from the date of the first purchase of such products as follows:
(a) A repair or replacement warranty on defective products or parts, including in-home services, for the first year following the date of first purchase.
(b) Thereafter, a replacement of products and parts (with no in-home services) for the 1-year period commencing on the first anniversary of first purchase and ending on the second anniversary of the date of first purchase.
(c) Thereafter a repair or replacement warranty on defective glass and the fireplace chassis where perforation is visible (with no in-home service) for a 3-year period commencing on the second anniversary of the date of first purchase and ending on the fifth anniversary of the date of first purchase.
The limited 5-year warranty period for products also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Glen Dimplex Americas Technical Service by contacting Glen Dimplex Americas at 1-888-346-7539, or online at www.faberfire.com/customer_support. Please have proof of purchase, catalog/model, and serial numbers available when calling. Limited warranty service requires proof of purchase of the product.
What Glen Dimplex Americas will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during the 5-year limited warranty period, you have the following rights:
• Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
• Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.
• For the period ending at midnight on the first anniversary of the date of first purchase, Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. This limited warranty entitles the purchaser to on-site or in-home warranty services. Glen Dimplex Americas will be responsible for all labor and transportation costs associated with the repair or replacement of the product or part except as follows:
(i) Charges may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Glen Dimplex Americas' dealer or service agent; and
(ii) The purchaser is solely responsible for providing clear access to all serviceable parts of the product.
• For the period commencing at 12:01 a.m. on the day after the first anniversary of the first purchase and ending at midnight on the second anniversary of the date of first purchase, this limited warranty entitles the purchaser to replacement parts only without charge. The purchaser shall not be entitled to on-site or in-home warranty services and is responsible for all expenses incurred for the removal of the part and installation of the replacement part including, without limitation, all shipping and transportation costs and all labor costs.
• For the period commencing at 12:01 a.m. on the day after the second anniversary of the first purchase and ending at midnight on the fifth anniversary of the date of first purchase, this limited warranty entitles the purchaser to replacement parts of the glass and fireplace chassis only, without charge. The purchaser shall not be entitled to on-site or in-home warranty services and is responsible for all costs of removal, installation, shipping, and labor.
What Glen Dimplex Americas and its dealers and service agents are also not responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE.
IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.
