When you want to purchase a gas log set there are a few questions you need to ask before you buy a gas log set. Questions like using vented or ventless logs in your fireplace, whether natural gas or propane is better for my situation, or if you want match light or a remote control with variable flame control. All of these questions will determine what size and type of log will work best for your needs.

We have listed some of the most common questions people asked when installing a gas log set. This will give you a good starting point when looking for information on the benefits of gas logs before you delve into our more detailed learning documents listed on our site. If you still have questions or concerns or a custom project that you need more detailed information on please call our technical experts at 1-800-919-1904.

Vented Gas Logs
Gas Log Question What is the difference between vented and ventless gas logs?

Gas Log Answer Vented gas logs are designed to only be used in a standard fireplace or fire pit where there is an exhaust to keep any harmful soot or gases out of your living space. Vented log sets look more realistic due to a fuller flame that wraps around the log more naturally. Ventless gas logs are designed to operate in an enclosed firebox which does not need a chimney for venting of gases. These log sets give off more heat than vented due to their high efficiency and keeping the heat where you want it, in your house.

Conversion Ofifice
Gas Log Question Our new house has Natural Gas, can we still use the Propane log set we used in our old house?

Gas Log Answer Yes. You just need to purchase a natural gas conversion kit for your log set. Please note, when you purchase a gas log set the warranty is only valid for the original owner and for the original fireplace the log set was installed in. Gas logs can become brittle and may break after extended use and would not be covered under warranty if this occurs outside of the original conditions.

Remote Control
Gas Log Question Can I add a remote control system to my gas log set after it is installed?

Gas Log Answer Yes. You can add a remote to your gas log set after it is installed if it has a millivolt already equipped. Some gas log sets can even be converted to one of the various remote control systems. We offer a wide variety of remotes and valves Here that you might be able to use for your project.

Gas Log Question What type of maintenance or service is needed for my gas log set?

Gas Log Answer Vented gas logs do not require regular maintenance, but it is a good idea to have all valves, pipes and gas connections inspected by your hearth professional periodically. Ventless log sets should be inspected annually by a qualified hearth professional. Ember material and the logs, although it is not needed, should be refurbished and cleaned once a year to help maintain the beauty and realism of your gas log set.

Gas Log Question What are gas logs made of?

Gas Log Answer Most gas logs are made of a ceramic or refractory cement mixture that has been designed to withstand the high heats of a gas burner. Some gas logs have steel reinforcement bars in the log itself to increase its strength and to stop it from bending or cracking. Some ceramic logs can change color slightly with extended use while refractory cement logs retain their color and details better.

Safety Pilot
Gas Log Question Do I need a safety pilot for my propane gas log set?

Gas Log Answer Yes. Propane is heavier then air so it tends to settle or pool to the low spots, rather than dissipating up the chimney. Leaking propane gas can go unnoticed until a significant amount has gathered to create a potential hazard. Installing a safety pilot light will ensure the gas cannot accidently pass thru the burner when not in use eliminating the risk of propane gas pooling up in your fireplace.

Gas Logs
Gas Log Question Will there be a smell when I use my gas logs?

Gas Log Answer With some gas logs during the initial burn there will be an odor and possibly some smoke. If your fireplace is vented these will escape up the chimney. Ventless gas log sets should be vented during their initial burn period. During normal operation a ventless log set will accentuate household cleaning products and painting odors.