Warranty
AMERICAN FYRE DESIGNS BY R. H. PETERSON CO.
LIMITED WARRANTY
Robert H. Peterson Co. ("RHP") warrants your American Fyre Designs product to be free from defects in material and workmanship.
American Fyre Designs ("AFD")exterior Glass Fiber Reinforced Concrete (GFRC) fire features ("products"), fireplaces, fire tables, fire urns, fire pits, fire bowls, lanterns, firefalls, gas logs, burners, and stainless steel firepit burners for outdoor installation are warranted for THREE (3) YEARS.
All AFD valves, electrical components, accessories and controls are warranted for ONE (1) YEAR (excluding batteries, wind guards and screens).
This warranty does not apply to: product damage caused by burning wood or any fuel other than natural gas or propane; or damage or discoloration to product used in high wind conditions.
A COPY OF YOUR SALES SLIP FOR PROOF OF PURCHASE IS REQUIRED
This warranty applies to the original residential purchaser for products which are installed in the United States or Canada and which are operated and maintained as intended for single family residential usage. This warranty is valid only with proof of purchase, commences on the date of purchase, and terminates (both as to original and any replacement products) on the anniversary date of the original purchase of the product per the above schedules.
This warranty covers defects in material and workmanship. This warranty does not cover parts which become defective as a result of negligence, misuse, use not in compliance with the Installation and Owner's Manual, accident damage, improper handling, improper storage, improper installation, lack of required routine maintenance (as specified in the Installation and Owner's Manual), electrical damage, local gas impurities or failure to protect against combustible materials. Product must be installed (and gas must be connected) as specified in the Installation and Owner's Manual by a qualified professional installer. This warranty does not apply to rust, corrosion, oxidation, or discoloration unless the affected part becomes inoperable. RHP products including valves, pilots and controls, are designed and certified to be used as a system. Modifications to products which are not specifically authorized will void this warranty and could render the product to be unsafe. Burners, valves, parts, accessories, remotes, etc. used with this product must be RHP products or this warranty is void.
Warrantied items will be repaired or replaced at RHP's sole discretion. This warranty does not cover labor or labor related charges, except as provided by separate specific written programs from RHP. All repair work must be performed by a qualified professional service person and requires prior approval of RHP.
RHP may require the defective product or part to be returned to the factory to determine the cause of failure. RHP will pay freight charges if the product or part is determined to be defective. This warranty does not cover breakage in shipment from our independent distributor to its customer if the damage is determined to have occurred during that shipment.
This warranty specifically excludes liability for indirect, incidental,or consequential damages. Some states and provinces do not allow the exclusion limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specified legal rights, and you may have other rights that vary from state to state or province.
For additional information regarding this warranty, or to place a warranty claim, contact the RHP dealer where the product was purchased.
When contacting your RHP dealer or the R.H. Peterson Co., please provide the following information:
- Your name, address, telephone number, e-mail
- Sales receipt showing where purchased and date purchased
- Model number, serial number of product, date code
- Relevant information: installer, additions, repairs, when defect was first noted