your order will ship and should arrive within 5-7 business days,
depending on your location.
Your order comes with free lift gate service. The freight driver
will use a lift gate to unload the shipment and place it curbside at
your home. You’ll need to move the shipment from the curb to the end
location. Please make sure your street can accommodate a
INSPECT & SIGN
Upon delivery, you’ll be asked to sign the Proof of Delivery (POD).
Before signing, inspect the shipment for visible damage. If damaged,
refuse the shipment and call us for a replacement. Damage to
products inside the shipment must be reported within 3 business days
Designed to provide the ideal aspect ratio for an aesthetically pleasing view, the Napoleon Altitude X 36 Direct Vent Fireplace features a charming, traditional design that can be fully customized to match your interior décor. Create a clean, seamless look with your choice of two decorative fronts, which easily attach to the Altitude’s spacious opening. Three brick-style firebox liners allow you to create an authentic masonry finish at a fraction of the cost, or you can opt for a Porcelain Reflective Radiant liner to enhance the flames. Complete the look with three distinct Ultra HD Premium log sets and an optional Arched Iron faceplate accent piece for a rustic, farmhouse touch.
The Napoleon Altitude X Direct Vent Fireplace - 36" is equipped with a variable speed, heat-circulating blower with thermostatic control, so you can easily set and maintain your ideal comfort level. It even adds ambiance to the room when the flames aren’t lit. The Altitude’s modern design includes a NIGHT LIGHT™ feature that illuminates the firebox and log set when your fireplace is off, so you can enjoy a cozy vibe in any season, including the warm, summer months.
Fully customizable, traditional design
Variable speed blower evenly distributes up to 35,500 BTUs of warmth
NIGHT LIGHT™ feature illuminates firebox and log set when fireplace is off
Bluetooth compatibility and eFIRE Remote app
Compatible with Natural Gas and Propane configurations
PLEASE NOTE:Venting for these units requires specific guidelines that must be met. Please consult one of our NFI certified specialists to configure your venting options.
Napoleon products are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management
Napoleon products are designed with superior components and materials assembled by trained craftsmen who take great
pride in their work. The burner and valve assembly are leak and test-fi red at a quality test station. The complete appliance is
again thoroughly inspected by a qualified technician before packaging to ensure that you, the customer, receive the quality
product that you expect from Napoleon.
Napoleon Gas Appliance President’s Lifetime Limited Warranty
The following materials and workmanship in your new Napoleon gas appliance are warranted against defects for as long
as you own the appliance. This covers: combustion chamber, heat exchanger, stainless / steel burner, Phazer™ logs
and embers, rocks, ceramic glass (thermal breakage only), gold plated parts against tarnishing, porcelainized enameled
components and aluminum extrusion trims.*
Electrical (110V and millivolt) components and wearable parts are covered and Napoleon will provide replacement parts free
of charge during the first year of the limited warranty. This covers: blowers, gas valves, thermal switches, switches, wiring,
remote controls, ignitors, gaskets and pilot assemblies.*
Labor related to warranty repair is covered free of charge during the first year (labor warranty is not applicable for the Gas
Log Sets). Repair work, however, requires the prior approval of an authorized company official. Labor costs to the account
of Napoleon are based on a predetermined rate schedule and any repair work must be done through an authorized
* Construction of models vary. Warranty applies only to components included with your specific appliance.
Conditions and Limitations
Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim. Provided that the purchase was made through an authorized Napoleon dealer your appliance is subject to the
following conditions and limitations:
Warranty coverage begins on the date of original installation. This factory warranty is non-transferable and may not
be extended whatsoever by any of our representatives. The gas appliance must be installed by a licensed, authorized
service technician or contractor qualified and authorized installer, service agency or supplier. Installation must be done in
accordance with the installation instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or
neglect, and parts installed from other manufacturers will nullify this warranty. This limited warranty further does not cover
any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical cleaners nor chipping
on porcelain enamel parts, mechanical breakage of Phazer™ logs and embers. This warranty extends to the repair or
replacement of warranted parts which are defective in material or workmanship provided that the product has been
operated in accordance with the operation instructions and under normal conditions. After the first year, with respect to
this President’s Lifetime Limited Warranty, Napoleon may, at its discretion, fully discharge all obligations with respect to this
warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
After the first year, Napoleon will not be responsible for installation, labor, or any other expenses related to the reinstallation
of a warranted part and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the
President’s Lifetime Limited Warranty, Napoleon’s responsibility under this warranty is defined as above and it shall not in
any event extend to any incidental, consequential or indirect damages. This warranty defines the obligations and liability
of Napoleon with respect to the Napoleon gas appliance and any other warranties expressed or implied with respect to
this product, its components or accessories are excluded. Napoleon neither assumes, nor authorizes any third party to
assume, on its behalf, any other liabilities with respect to the sale of this product. Napoleon will not be responsible for: overfiring, downdrafts, spillage caused by environmental conditions such as rooftops, buildings, nearby trees, hills, mountains,
inadequate vents or ventilation, excessive venting configurations, insufficient makeup air, or negative air pressures which
may or may not be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc. Any damages to
the appliance, combustion chamber, heat exchanger, plated trim or other components due to water, weather damage, long
periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of Napoleon.
During the first 10 years Napoleon will replace or repair the defective parts covered by the lifetime warranty at our
discretion free of charge. From 10 years to life, Napoleon will provide replacement parts at 50% of the current retail price.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect. Before shipping your appliance or defective components,
your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and
returned to sender. Shipping costs are not covered under this warranty. Additional service fees may apply if you are
seeking warranty service from a dealer. Warranty labor allowance is only for the replacement of the warranted part. Travel,
diagnostic tests, shipping and other related charges are not covered by this warranty.