Fire Logs

We are enjoying our fire logs thanks to a late winter-like cold snap in late April-May. Otherwise, we will be waiting 'til next winter. The set was easy to assemble and install and is quite attractive. We especially like the glowing logs and the variety of flames made possible by the burner design.

gas logs

These logs aren't nearly as pretty as the picture. They do put out a lot of heat.

Not real happy with the "look" of the logs. They look fake. The remote works great. Puts out great heat but the logs are cheap looking.

Napoleon 24" Gas Log Set

I love the log set. It is everything I expected and more. It is a quality product at a great price. The extra BTUs and the ability to adjust the flame output is a plus and is helpful in regulating the heat in my large family room. Woodland Direct matched the best offer I had with another dealer and delivered it in 2 days. Everything was delivered in perfect condition. After getting the gas line installed by a plumber, we had no trouble installing the log set and universal remote control. It works like a charm, looks great and keeps us cozy and warm.

24" Ventless Gas Log Set

Very happy with performance!

Logs

Love it ,did have one pice broke.but was re placed.

we love our new gas logs keep us warm and the remote is awsome

logs

part #w135-0394 was broken in 3 pieces !!! fibre,burner (18/24/30 ) Talked to several people and was asked to send picture of broken piece ,did and have yet to recieve this piece !!! Could not be a very expensive part so I really don't understand why you can't just send another one !!!! Would appreciate your HELP !!

Napoleon Fiberglo

Really nice log set. They look and preform as i expected. The logs look realistic and do glow, but they do not glow super bright like as shown in the picture. Overall i am very satisfied.

remote control

Great system but sometimes things arnt as they are supposed to be. Once I opened the remote control and these two little piecies fell into my hand I got worried. I know you back your product and will take care of this. I will still buy your product and recommend it to anyone. And your customer service department is out if this world. Thank you

Gas Log Set

I love gas log set it looks real and flames look better than any other set we saw.

30" Ventless Gas Logs

Great product.

Attractive and Well Made

Very pleased with how well this insert is made and how well it looks.

Fire

Good choice purchasing this gas fire set. !0 times better than the one our local gas company sold us last year at half the price. Thats right last year. Never did operate as advertised or at times never would even light off with out getting service people to repair and light at least once at my expence.

Thought flames would be higher and make logs glow, uses a lot of propane, 23 gallons in a week. Other than that a nice product.

No Glow

Not what I expected. The logs nor cinders "glow". Looks nothing like the picture they use on the website and they do not allow you to post pictures on these reviews to show what the real product looks like. The gas logs I replaced that cost one third the price looked more real. I do like the remote. If I had seen an accurate photo of the logs prior to purchase I would not have bought them.

Mark F. | Wendell, NC
Submitted: 09/29/2020