your order will ship and should arrive within 5-7 business days,
depending on your location.
Your order comes with free lift gate service. The freight driver
will use a lift gate to unload the shipment and place it curbside at
your home. You’ll need to move the shipment from the curb to the end
location. Please make sure your street can accommodate a
INSPECT & SIGN
Upon delivery, you’ll be asked to sign the Proof of Delivery (POD).
Before signing, inspect the shipment for visible damage. If damaged,
refuse the shipment and call us for a replacement. Damage to
products inside the shipment must be reported within 3 business days
Direct Vent Fireplaces
Plaza Single-Sided Glass Barrier Direct Vent Fireplace - 55"
With flexible installation options and unlimited design possibilities, the Plaza Single-Sided Glass Barrier Direct Vent Fireplace - 55" is the ultimate upgrade for any home! It features a frameless glass front and 24-inch-tall viewing area, so you and your guests can enjoy an unobstructed view of the tall, natural-looking flames from anywhere in the room.
Customize your Plaza by installing the finishing material of your choice down to its glass opening, without the standard requirements of non-combustible board or special framing. Five fire glass colors, two ember kits, two log set options, an optional Black Glass liner, and multi-colored LED lighting let you create a focal point that suits your style and space.
The Plaza Single-Sided Glass Barrier Direct Vent Fireplace - 55" features a unique venting configuration that allows you to install windows or countertops directly above your fireplace. It uses state-of-the-art Power-Vent Technology, which offers a larger vent run length than standard natural draft fireplaces and the option to vent down below the fireplace. With its innovative heat redistribution system, you can also safely mount a TV, artwork, or mantel as low as eight inches above your fireplace and warm up to three rooms at once! Use the included remote controls to individually adjust the flames and accent lighting to fit any occasion.
Includes full-function variable/thermostatic remote control
Optional: Five fire glass colors, two ember kits, two log set options, and Black Glass liner
Approved for indoor use only
Compatible with Natural Gas & Propane configurations
PLEASE NOTE:The natural gas to propane conversion is extensive and should be done by an experienced gas professional. Tool and suction cups for glass removal will need to be supplied locally, including the ducting for the heat redistribution system.
PLEASE NOTE:Venting for these units require specific guidelines that must be met. Please consult one of our certified specialists to configure your venting options.
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the instructions in the owner’s manual. Empire will not warranty any Château, Boulevard, or Mantis fireplace that is not installed by the selling dealer or that dealer’s direct contract agents. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician.
Limited Lifetime Parts Warranty – Combustion Chamber, Heat Exchanger, and Factory-Installed Glass
If the combustion chamber, heat exchanger (see parts list) or factory-installed glass fails because of defective workmanship or material, Empire will repair or replace at Empire’s option.
Limited Three-Year Parts Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and Replacement Parts)
Should any part fail because of defective workmanship or material within three years from the date of purchase, Empire will repair or replace at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the date of purchase, Empire will repair or replace at Empire’s option.
Duties of the Owner
The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance. A bill of sale, canceled check, or payment record should be kept to verify purchase date and establish warranty period. Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and re-installation cost.
Inoperable due to improper or lack of maintenance
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements.
Empire will make replacement parts available at the factory. Shipping expenses are not covered. If, after contacting your Empire dealer, service received has not been satisfactory, send an e-mail to email@example.com with “Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.