Warranty
PETERSON FIRE MAGIC GRILLS AND ACCESSORIES
LIMITED WARRANTY
R.H Peterson Co. ("RHP") warrants your Fire Magic grill to be free from defects in material and workmanship.
Fire Magic cast stainless-steel gas burners, Choice stainless steel U shaped burners, cooking grids, and Barbecue housings are warranted as long as the original purchaser owns them -- LIFETIME. (Except as described below.)
Fire Magic brass valves, manifold assemblies, inner liners, porcelain housings (including ovens and barbecue faces), and backburner assemblies (except ignition systems) are warranted for FIFTEEN (15) YEARS.
Fire Magic heating elements, infra-red burners, flavor grids, and charcoal stainless steel grills are warranted for FIVE (5) YEARS; except for the charcoal pan, charcoal grid, thermometer, and ash catch tray, which are warranted for ONE (1) YEAR.
Fire Magic sideburners, exterior Glass Fiber Reinforced Concrete (GFRC) grill island systems, and all other grill, pizza oven and griddle components (except ignition systems and electronic parts) are warranted for THREE (3) YEARS.
Fire Magic Echelon gas grill, pizza oven and EL500 electric grill under glass touch screen electronic controls are warranted for TWO (2) YEARS.
Fire Magic grill, pizza oven and griddle ignition systems (excluding batteries), electronic components (including lights, thermometers and thermostats)and accessories and warranted for ONE(1) YEAR.
A COPY OF YOUR SALES SLIP FOR PROOF OF PURCHASE IS REQUIRED
This warranty applies to the original purchaser for products which are installed in the United States or Canada and which are operated and maintained as intended for single family residential usage (if the unit is installed in a multi-user setting, a separate Multi-User Limited Warranty applies and is available from RHP). This warranty is valid only with proof of purchase, commences on the date of purchase, and terminates (both as to original and any replacement products) on the anniversary date of the original purchase of the product per above the schedules.
This warranty does not cover parts which become defective as a result of negligence, misuse, use not in compliance with the Installation and Owner's Manual, accidental damage, improper handling, improper storage, improper installation, lack of required routine maintenance(as specified in the Installation and Owner's Manual), or electrical damage. Product must be installed as specified in the Installation and Owner's Manual by a qualified professional installer. This warranty does not apply to rust, corrosion, oxidation, or discoloration unless the affected part becomes inoperable. RHP products including heating elements and controls are designed and certified to be used as a system. Modifications to products which are not specifically authorized will void this warranty and could render the product to be unsafe. Heating elements, controls, accessories, etc. used with this product must be RHP products or this warranty is void.
Warrantied items will be repaired or replaced at RHP's sole discretion. This warranty
does not cover labor or labor related charges, except as provided by separate specific written programs for RHP. All repair work must be performed by a qualified professional service person and requires prior approval of RHP.
RHP may require the defective product or part to be returned to the factory to determine the cause of failure. RHP will pay freight charges if the product or part is determined to be defective. This warranty does not cover breakage in shipment from our independent distributor to its customer if the damage is determined to have occurred during that shipment.
This warranty specifically excludes liability for indirect, incidental, or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specified legal rights, and you may have other rights that vary from state to state or province.
For additional information regarding this warranty, or to place a warranty claim, contact the RHP dealer where the product was purchased.
When contacting your RHP dealer or the R.H. Peterson Co., please provide the following information:
- Your name, address, telephone number, e-mail
- Sales receipt showing where purchased and date purchased
- Model number, serial number of product, date code
- Relevant information, installer, additions, repairs, when defect was first noted
