MONTIGO RESIDENTIAL WARRANTY PROGRAM
Canadian Heating Products Inc. and/or Montigo DelRay Corp
(collectively referred to herein as "The Companies"), warrants the
Montigo gas appliance (referred to herein as 'the appliance') to
be free from defects in materials and workmanship at the time
of manufacture. The gas appliance and related components are
further subject to the terms and conditions set forth below.
This warranty covers the following Montigo product series:
Distinction, Divine & Divine Outdoor (H-Series), Illume (FID Inserts),
Phenom (L/P/PL-Series), Exemplar (R/RP-Series), Mahana and DelRay.
QUALIFICATIONS TO THE WARRANTY
This Warranty only covers gas appliances installed in the United
States or Canada.
To receive the benefits of this warranty, the appliance must
be purchased, installed and serviced annually by a dealer
authorized by The Companies for the warranty to be valid.
The gas appliance must be installed by a licensed professional
in accordance with The Companies' installation instructions
and local building codes. The warranty on the appliance covers
only components manufactured by The Companies. The use of
components manufactured or supplied by other manufacturers
and used in conjunction with the appliance could create serious
safety hazards, may result in the denial of certification by
recognized national safety agencies and could violate local
building codes. Such use may untimely void this warranty. This
warranty does not cover any damages occurring from the
use of any components not manufactured or supplied by The
The appliance must be subjected to normal use. The appliance
is designed to burn natural gas (NG) or liquefied petroleum (LP)
only. Burning conventional fireplace fuels such as wood, coal or
any other solid fuel will cause damage to the appliance, produce
excessive temperatures will result in a fire hazard and void all
warranties. This warranty is transferable. The appliance must
remain in its original place of installation to be valid.
If the components of the appliance covered by this warranty
are found to be defective within the time frame stated (see The
Companies investigation of claims), The Companies will, at its
option, replace or repair defective components of the appliance
manufactured by The Companies at no charge and will also
pay for labor costs (in accordance with schedule) incurred in
replacing or repairing components. If repair or replacement
is not commercially practical, The Companies will, at its sole
discretion, fully discharge all obligations under the warranty by
refunding the verified dealer purchase price of the appliance,
excluding the cost of labor unless the labor is covered by the
terms of the warranty.
This warranty covers only parts and labor as provided above.
In no case shall the companies be responsible for materials,
components or construction, which are not manufactured or
supplied by The Companies, or for the labor necessary to install,
repair or remove such materials, components or construction. All
replacement or repair components will be shipped F.O.B. from
the nearest Company factory.
LIMITATION ON LIABILITY
It is agreed and understood that The Companies sole obligation,
and purchaser's exclusive remedy under this warranty, under
any other warranty, expressed or implied, or in contract, tort or
otherwise, shall be limited to repair, replacement or refund as
specified above. The opinion of The Companies with respect to
these matters shall be final.
In no event shall The Companies be responsible for any
incidental or consequential damages caused by (but not limited
to) improper installation, installation by an unqualified or
unauthorized installer, accident, lack of regular maintenance,
user error, abuse, misuse, Acts of God, power surges, floods,
natural disasters, force majeure, defects in its appliance whether
such damage occurs or is discovered before or after replacement
or repair, and whether or not such damage is caused by The
Companies negligence. Some jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. The
duration of any implied warranty with respect to the appliance
is limited to the duration of the foregoing warranty. Some
jurisdictions do not allow limitations on how long an implied
warranty lasts, so the above limitation or exclusion may not
apply to you.
EXCLUSIONS TO WARRANTY
Corrosion or rust of any kind due to a lack of maintenance,
inadequate combustion air or improper venting and corrosive
chemicals/environments, expansion and contraction of metals or
minor movements of components causing noise are not covered
by this warranty.
Willful misconduct (i.e. use of the appliance with problems
known to the purchaser and causing further damages), including
unauthorized or self-performed 'fixing' or exploration of the
appliance's internal workings will void the warranty.
Appliances on which the serial number has been altered, defaced,
removed or made illegible will void the warranty.
Costs incurred for diagnosis, service work, shipping and handling
of defective or replacement parts are not covered under this
The published warranties are not applicable for any equipment
manufactured by The Companies that has been sold direct to
the consumer via internet or auction websites. The Companies
do not endorse, approve or certify any online sale of its products
through auction websites, online retailers or any other method
of online sales direct to consumers.
INVESTIGATION OF CLAIMS AGAINST
The Companies reserve the right to investigate any and all claims
against this warranty and decide upon method of settlement.
The Companies are not responsible for work done without
written consent of The Companies.
The Companies shall in no event be responsible for any warranty
work done without first obtaining the Companies written
The Companies employees and dealers have no authority to
make any warranties to neither alter this warranty nor authorize
any remedies in addition to or inconsistent with those stated
within this warranty.
IF WARRANTY SERVICE IS NEEDED
To make a claim under this warranty, contact your installing
dealer or contractor. The installing dealer is responsible for
providing service and will contact the companies to initiate
warranted parts replacements. In the event the installing dealer
is unavailable, contact your nearest authorized Montigo dealer
(www.Montigo.com) or contact Montigo direct at techsupport@
montigo.com. Ensure you have your sales receipt and the model
and serial number of your appliance.
DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF
If you cannot locate the installing dealer, or nearest dealer/
distributor, you must notify The Companies in writing.
6955 Salashan Parkway
Ferndale WA, 98248
27342 Gloucester Way
Langley, BC V4W 4A1
The terms and conditions of this warranty may be altered or
amended from time to time without prior notice.
WARRANTY PERIOD: Warranty coverage begins on the date of
original purchase. In the case of new construction, warranty
coverage begins on the date of first occupancy of the dwelling
or six months after the sale of the product by an independent,
authorized Company dealer/ distributor, whichever occurs