Sierra Birch Vented Gas Log Set
Item # M33600009
Only had these for a short time, they look really good. 1 log was cracked on delivery and was replace quickly after sending a picture to Woodland Direct, customer service was very good. Burned the logs maybe 4 times and 3 logs cracked!!!! Contacted customer service again and submitted pictures, although I was not contacted by phone as I requested I did get an email response and received new logs in just a few days. I have lit the fireplace for about 2 hours so far and no cracks... I hope they stay together as they really are a great looking batch of logs. If I can I will post a review of them in the future. 3/18/2012 P.S, customer service has been very good to me just wish I didn't have to use them.
Customer service is very good. Shipped in a timely manner. However, when it was delivered, the boxes wear torn and sand was pouring out onto my porch. The packaging is very poor. One of my logs is cracked all the way around, forcing me to hide it in the back of the display. I would buy the same unit, but look for another distributor. I was very disappoint in how this product was shipped.
Beautiful Birch Log Set
Wow. What a beautiful log set. Very realistic looking. Exactly what I was looking for. As they burn, they collect a natural looking soot on the logs wherever a flame 'laps' up adding to the realistic look. I would buy these again.
Love my new gas logs!
Love my new gas logs!
the log set looks great in our fireplace & it appears to be working fine (only used it once so far). The only thing that is odd is in the picture it looks like 6 logs & we only received 5. Not sure how many were supposed to be in the box. Was not clear in description.
Not very good. One larger log cracked when I received..install instructions not very clear. After Koch adjustment got it to look ok. They do not give enough embers
We really like the Sierra Birch log set. I was very pleased with the customer satisfaction from Woodland. One of the logs had been damaged in shipping and they immediately replaced the log without any hassles. Good Job Woodland.
The white birch logs are a little too white
Beautiful set up!
I originally received only three logs, I contacted customer service and they were on top of it immediately. Customer service is fantastic. The logs look like the real deal. Would give 10 stars!
Natasha H. |