Refractory Logs Warranty
Refractory Logs: Hargrove gas logs carry a limited lifetime warranty against any manufactured defect or breakage when installed indoors. A replacement will be available from the dealer at which the appliance was purchased. This warranty does not cover breakage caused by excessive handling once installed and fired. Outdoor applications carry a one (1) year limited warranty.
Burners & Grates: If the burner or grate fails due to deterioration within two (2) years of the verified purchase date, a free replacement will be made available from the dealer at which the appliance was purchased.
Valves, Remote Controls & Switching Devices: Hargrove warrants all valves, remote controls and switching devices against manufacturing defects, which appear within two (2) years of the verified purchase date. Warranty does not cover products that have been damaged by misuse from overheating. Before any product is returned a Return Goods Authorization number (RGA) must be issued by Hargrove's Customer Service Department. All returns must be accompanied by an explanation of the problem and all necessary parts.
All Other Parts: If any assembled part should fail to operate or be found defective which appear within two (2) years of the verified purchase date, a replacement will be available from the dealer at which the appliance was purchased.
The buyer shall notify Hargrove Mfg. Corp. of any defect covered by this warranty no later than thirty (30) days after the defect is discovered. Failure to provide notice within thirty (30) days shall void the limited warranty.
What is not covered:
- Removal and reinstallation costs.
- Labor costs for replacement or repairs.
- Transportation or shipping cost.
- The cost of a service call to diagnose trouble.
- Painted surfaces.
- Damage or defect caused by improper installation, accident, misuse, abuse, alteration or authorized service technician.
- Replacement of burner or combustion chamber resulting from improper storage of the appliance.
Limitations and Exclusions
Your Duties: This appliance must be installed by a qualified installer, operated and maintained in accordance with all applicable codes and the instructions furnished with the appliance. You must provide a receipt verifying the purchase date of the appliance when making a warranty claim with the dealer from which the appliance was purchased. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.