Very happy...great product!
Fell apart within two weeks.
You get what you pay for. Sometimes even less. I knew this thing was cheap but it does the job. I have it set on some carpet so when you step on it it tends to want to flex and crack. It arrived with one corner dented it as if someone had dropped it.
Lost my order, used a third party that shipped from there location. took 3 weeks to receive order.
It came promptly and packaged very good. Looks great. Customer sales and support were friendly and very helpful. I will order from them again if I need anything else, won't need to look anywhere else.
I was immensely pleased with service and delivery of the item I ordered. I cannot thank you enough for your prompt service. I was going out of town and I needed the item immediately and there it was! Thank you very much...
Wood Stove Mat
This stovemat was a superior solution to tile or other non combustible floor material under our woodstove. The mat compliments the oak floors and matches our black Elm stove. It arrived quickly and installed in minutes.
Unfortunately,the hearth-pad was too big and did not suit our needs.> However, I returned it for another rug, that would be more suitable, which we are very pleased with. The return process and credit due back did not go smoothly or in a timely manner! I followed all the instructions to ship it back, including using the shipping label provided. Furthermore, Woodland Direct never contacted me, that they did not receive the hearth-pad, especially the warehouse it was shipped to. If it went to the wrong warehouse, why didn't a representative contact Woodland Direct (where it was purchased) or me?? I had a conversation with a sales representative and received e-mails confirming the shipping details. Copies of the invoice and return information, which I was advised to do, were included in the box. When I was notified, (via e-mail) my case had expired and the credit was denied, I called Christian many times, and after leaving several voicemails, he never returned my phone calls. Sunshine took over my case, after I had NO success reaching Christian. She told me several times, that the situation would be resolved, by the end of the day. It took over a month before there was any resolution. I'm very displeased with the length of time it took to correct the situation and lack of professionalism, which I received.Unfortunately, my husband and I will not be doing any business with Woodland Direct. We were insulted, when we saw a restocking fee on the invoice statement. You would think, after the all the hassle, it would have been waived. Sincerely Disappointed and Frustrated, Susan Kustra
Not What I Thought
Bought this as an alternative to a stone hearth pad, as reviews indicated it would work just as well. Well it was much flimsier than I expected it to be and we didn't end up using it as our stove would have just dented it. Unfortunately the cost to return it outweighed the refund, so we kept it. Good for use on a wall but not under a wood stove.
I was hesitant to order something I couldn't touch & see but I was very satisfied/pleased with the stove mat. Very well constructed & I'm looking forward to putting my beautiful antique wood burning bookstove on it. I so appreciated the prompt service in the shipping, etc. Thank you!
Very good quality, more than I expected.
Black Hearth pad
The product was great...except for all the damage done to it. It was full of scratches and looked horrible when we got it.
Great product! Weight and price was a concern for my set up, and this pad offered the same protection that other non combustible materials have but a fraction of the price and weight. I bought 3 and the total weight and price was less than what Home D. was selling for 1 of their hearth pads.
Was what I was looking for.
Product was as described. Packaging was very good. Timely delivery. Thank You
Just what I needed
Perfect size for our stove and the quality is great.
Lesley B. |
PAGOSA SPRINGS, CO
This is the second pad that I bought one for the basement one for outside on the enclosure and they work very well with natural gas small heaters
Michael W. |
Clinton Township, MI
We are waiting on 1 tiny pipe before we can install the wood stove. We are very happy with the product, the amazing customer service!
Susan F. |