Napoleon Wood Appliances are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management System.
Napoleon products are designed with superior components and materials assembled by trained craftsmen who take great pride in their work. The complete appliance is again thoroughly inspected by a qualified technician before packaging to ensure that you, the customer, receives the quality product that you expect from Napoleon.
Napoleon Wood Appliances President’s Lifetime Limited Warranty
The following materials and workmanship in your new Napoleon Wood Appliance are warranted against defects for as long as you own the appliance. For pellet appliances this covers: the pellet hopper, outer shell, ceramic glass (thermal breakage only) and ash drawer.* For wood appliances this covers: combustion chamber, heat exchanger, stainless steel baffle retainer, ceramic glass (thermal breakage only), gold plated parts against tarnishing, porcelainized enameled components, aluminum extrusion trims, vortex baffles, ash drawer and iron castings.* For pellet appliances, the combustion chamber and heat exchanger are warranted against defects for a period of 5 years. For wood appliances equipped with a guillotine door/screen system, they are warranted against defects for a period of 5 years. Electrical (110V) components and wearable parts are covered, and Napoleon will provide replacement parts free of charge during the first year of the limited warranty. For pellet appliances this covers: blowers, thermal switches and burn pot.* For wood appliances this covers: blowers, thermal switch, switches, wiring, fi rebrick, secondary air tubes and gasketing.* Labour related to warranty repair is covered free of charge during the first year, with the exception of the guillotine door/ screen system which will be warranted for a period of 3 years. Repair work, however, requires the prior approval of an authorized company official. Labour costs to the account of Napoleon are based on a predetermined rate schedule and any repair work must be done through an authorized Napoleon dealer. For appliances that include fi rebricks and baffles, they should routinely be removed by the operator as part of the regular service and therefore, any warranty replacement of these parts does not qualify for any labour allowances. * Construction of models vary. Warranty applies only to components included with your specific appliance.
Conditions and Limitations
All specifications and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered trademark of Wolf Steel Ltd.
