Empire Comfort Systems Inc. warranties this hearth
product to be free from defects at the time of purchase and
for the periods specified below. Hearth products must be
installed by a qualified technician and must be maintained
and operated safely, in accordance with the instructions
in the owner’s manual. Empire will not warranty any
Boulevard fireplace that is not installed by the selling
dealer or that dealer’s direct contract agents.
This warranty applies to the original purchaser only
and is not transferable. All warranty repairs must be
accomplished by a qualified gas appliance technician.
Limited Lifetime Parts Warranty with a Five-Year Limited
Labor Warranty – Combustion Chamber and Heat
Exchanger
• If the combustion chamber or heat exchanger (see
parts list) fails because of defective workmanship or
material, Empire will repair or replace at Empire’s
option.
• Within five years from the date of purchase, Empire
will pay reasonable labor to have the defective part
repaired or replaced at Empire’s option.
Limited Five-Year Parts & Labor Warranty – All Other
Components
(Except Remote Controls, Thermostats, Lights,
Accessories and Replacement Parts)
• Should any part fail because of defective workmanship
or material within five years from the date of purchase,
Empire will repair or replace at Empire’s option.
• Within five years from the date of purchase, Empire
will pay reasonable labor to have that defect repaired
at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls,
Thermostats, Lights, Accessories, and Replacement Parts
• Should any remote control, thermostat, lighting
system component, replacement part fail because of
defective workmanship within one year from the date
of purchase, Empire will repair or replace at Empire’s
option.
Duties Of The Owner
• The appliance must be installed by a qualified installer
and operated in accordance with the instructions
furnished with the appliance.
• A bill of sale, cancelled check, or payment record
should be kept to verify purchase date and establish
warranty period.
• Ready access to the appliance for service.
What Is Not Covered
• Damages that might result from the use, misuse, or
improper installation of this appliance. Travel,
diagnostic costs and freight charges on warranted
parts to and from the factory.
• Claims that do not involve defective workmanship or
materials.
• Unauthorized service or parts replacements.
• Removal and reinstallation cost.
• Inoperable due to improper or lack of maintenance.
How To Get Service
• To make a claim under this warranty, please have your
receipt available and contact your installing dealer.
Provide the dealer with the model number, serial
number, type of gas, and purchase verification. The
installing dealer is responsible for providing service
and will contact the factory to initiate any warranted
parts replacements. Empire will make replacement
parts available at the factory. Shipping expenses are
not covered.
• If, after contacting your Empire dealer, service
received has not been satisfactory, contact: Consumer
Relations Department, Empire Comfort Systems Inc.,
PO Box 529, Belleville, Illinois 62222, or send an
e-mail to [email protected] with Consumer
Relations in the subject line.
Your Rights Under State Law
• This warranty gives you specific legal rights, and you
may also have other rights, which vary from state to
state.
